Frequently Asked Questions
Welcome to Optum Recoveryfacts.com. We are investigating to determine if
any other party or insurance carrier may have responsibility to pay for the
medical treatment noted on the letter directing you to this website. The information
we are requesting relates only to the incident referred to in that letter.
Who is Optum?
Optum Subrogation Services assists health insurers and health plans in
recovering health care expenses that result from accidents in which a
third party is responsible. Optum has more than 16 years' experience
in the third-party liability business and is one of the industry's largest
health information companies.
For more information about our company, please visit our website at www.optum.com.
What is subrogation?
Subrogation is a procedure undertaken by your insurance company or health
plan to recover from responsible third parties the full, or some proportionate
part of, benefits paid to you. In other words, if another individual or
organization contributed to or caused your injury, that party may be obligated
to reimburse your health plan for the medical payments.
Why are we asking for this information?
Your employer, insurer, and/or health plan has retained Optum Subrogation
Services to pursue a recovery for the medical benefits which have been,
or may be paid, arising out of the injury noted on the letter we mailed
to you. Your insurer or health plan may have a right to be reimbursed for
the medical benefits that it has paid if another party is responsible.
What information do we need?
The information we need relates to the incident referred to in the letter
directing you to this website. Please provide the information below and
submit the information to us by clicking on the “Submit” button.
How is my data protected?
Optum is very sensitive to privacy issues. We respect your right to privacy
and feel it is important for you to know how we handle the information we
receive from you via the Internet. However, it may be necessary in some
cases for us to provide your information to our contractors, agents, or
other insurers in order to respond to your case, but only to the extent
permitted by law.
We have taken precautionary measures to make all information received from
our online visitors as secure as possible against unauthorized access and
We do not sell your information. We will only share information with outside
entities as permitted by state and federal law and only to the extent that
it is necessary to investigate and resolve this subrogation claim. Additionally,
our online and offline business practices are in full compliance with the
privacy requirements under the Health Insurance Portability and Accountability
Act (HIPAA). To read more about our Privacy Practices, please visit our website